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Privacy Policy

At Coventry Service Centre, we are committed to protecting your privacy. Read our Privacy Policy to understand how we collect, use, and securely store your personal and vehicle data. Updated on 27th May 2026

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Last Updated: May 2026

1. Introduction

Welcome to Coventry Service Centre. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website (https://coventryservicecentre.co.uk/) or use our garage services, and tells you about your privacy rights and how the law protects you.

2. Who We Are

The data controller responsible for your personal data is Coventry Service Centre.

If you have any questions about this privacy policy or our data protection practices, please contact us at:

  • Email: enquiries@covsc.co.uk
  • Website: https://coventryservicecentre.co.uk/

3. What Personal Data We Collect

We only collect information that is necessary to provide you with our services. This may include:

  • Identity Data: First name, last name, title.
  • Contact Data: Billing address, email address, and telephone numbers.
  • Vehicle Data: Vehicle Registration Mark (VRM), make, model, MOT history, and service history.
  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, and Vehicle Data by filling in forms on our website (such as online booking forms or contact forms) or by corresponding with us by post, phone, email, or in person at the garage.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns via cookies and server logs.

5. How We Use Your Data (And Why)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To fulfill a contract: To process your booking, perform MOTs, servicing, or repairs on your vehicle, and process payments.
  • Legal Obligations: To comply with regulatory requirements, such as submitting MOT data to the Driver and Vehicle Standards Agency (DVSA) or retaining invoicing records for HMRC.
  • Customer Service: To notify you about changes to our terms or services, or to send you service/MOT reminders (only if you have opted in to receive them).

6. Cookies

If you leave a comment or fill out a form on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again.

Our website uses standard cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

7. Who We Share Your Data With

We do not sell your personal data to any third parties. We may share your data with the following trusted third parties strictly for business purposes:

  • Government Agencies: Specifically the DVSA for the purpose of logging MOT test results and updating the digital MOT database.
  • Service Providers: IT and system administration services that host our website and manage our booking software.
  • Manufacturer Databases: If we update your Digital Service Record (e.g., for Ford, BMW, Audi), we must share your vehicle and service details with the respective manufacturer’s central database.
  • Payment Processors: Third-party gateways used to process your credit/debit card transactions securely.

8. How Long We Retain Your Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Invoices & Tax Records: By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years for UK tax purposes.
  • Vehicle Service History: We retain vehicle service histories to provide you with a continuous record of maintenance, which adds value to your vehicle and ensures safety.

9. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights regarding your personal data, including the right to request access, correction, or erasure of your personal data, as well as the right to object to or restrict its processing.

If you wish to exercise any of the rights set out above, please contact us directly at enquiries@covsc.co.uk.

10. Embedded Content From Other Websites

Articles or pages on this site may include embedded content (e.g. videos, images, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.